Customer Success Specialist

Do you want to be a key player at a fast-growing company? If you’re looking for an opportunity to challenge yourself, Linxup is the right place for you. We are currently looking to hire a Customer Success Specialist who is focused on building relationships and managing a book of business including some of our largest customers.

Requirements

• Related Bachelor’s Degree preferred (Sales, Marketing, Business Administration etc.)
• A 3+ year work history preferably in customer success or similar roles within a SaaS organization
• Genuine passion for creating a positive experience and bringing meaningful value to our customers.
• Team oriented individual who enjoys collaborating with others
• Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
• Ability to review customer performance data and trigger customer outreach accordingly
• Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization.
• A passion for building business plans, and executing strategic initiatives with your customers
• Comfortable in a fast-paced technology company, start-up experience is a plus
• Proven ability to succeed in an ever evolving, metrics-driven environment
• Previous experience in a role directly managing customer success and onboarding customers into a new solution
• Strong self-initiative and proactive problem solving

Benefits

• Medical, Dental, Vision, Life
• 401(k)