Salesforce Business Analyst

The Salesforce Business Analyst will serve as the firm's primary Salesforce expert, blending hands-on administrative expertise with strong business analysis skills to support, enhance, and expand Salesforce capabilities.

Requirements

• Manage and maintain Salesforce, including user setup, security settings, and data integrity.
• Develop and configure Salesforce custom objects, workflows, process builders, and validation rules.
• Implement and manage Salesforce integrations with third-party applications.
• Monitor system performance, conduct regular audits, and manage updates/releases.
• Create and maintain Salesforce reports and dashboards to provide actionable insights.
• Collaborate with internal stakeholders to gather, analyze, and document business requirements.
• Translate business needs into Salesforce solutions that enhance operational efficiency and client engagement.
• Identify system inefficiencies and recommend process improvements.
• Facilitate testing, training, and change management to ensure successful adoption of Salesforce solutions.
• Provide end-user support and resolve system-related issues in a timely manner.
• Conduct training sessions to empower team members to maximize Salesforce usage.

Benefits

• Comprehensive benefits package
• 100% remote work
• Work-life balance