Operations Training Manager, Training-Canada

Build a Bigger, Better, Bolder Future. Supports company by ensuring proper implementation of all training programs in the assigned region as well as in other regions as necessary.

Requirements

• Conducts needs analysis and determines short- and long-term training needs for regional markets.
• Assists in providing cost/benefit analysis to show projected impact of training programs.
• Communicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed.
• Oversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff.
• Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals.
• Executes and manages the train-the-trainer process throughout the region for all market trainers.
• Supports and presents corporate colleague training and development programs.
• Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.).
• Performs market training audits throughout the region, evaluating class material, instructors’ performance and record keeping.
• Assists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels.

Benefits

• Health, dental, vision insurance
• 401(k) matching
• Paid time off
• Holiday pay