Call Centre Agent

We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service.

Requirements

• Previous experience in a call centre, customer service or collections role
• Excellent communication skills and a confident telephone manner
• Strong organisational skills with the ability to manage workload effectively
• High attention to detail and accuracy
• Comfortable using internal systems and databases
• Ability to work both independently and as part of a team
• Target driven with a proactive approach to tasks

Benefits

• Competitive salary of £25,000 per annum
• Salary review every 6 months
• 25 days annual leave plus bank holidays
• Stable Monday to Friday working hours
• Supportive team environment with clear processes in place
• Opportunity to develop within a structured contact centre setting