We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service.
Requirements
- Previous experience in a call centre, customer service or collections role
- Excellent communication skills and a confident telephone manner
- Strong organisational skills with the ability to manage workload effectively
- High attention to detail and accuracy
- Comfortable using internal systems and databases
- Ability to work both independently and as part of a team
- Target driven with a proactive approach to tasks
Benefits
- Competitive salary of £25,000 per annum
- Salary review every 6 months
- 25 days annual leave plus bank holidays
- Stable Monday to Friday working hours
- Supportive team environment with clear processes in place
- Opportunity to develop within a structured contact centre setting