Call Centre Agent
Encore Capital GroupGlasgow, Scotland, United Kingdom
Posted May 6, 2026
26336.8 - 27528.22 GBP
Full Time
About the Company
Encore means more. We always go the extra mile for our consumers, our colleagues, our clients and our investors. It’s what sets us apart. As an industry leader, and the only company to develop a Consumer Bill of Rights, we promote professional growth and healthy living for our employees, offering top-notch compensation and programs such as leadership and skills training, tuition assistance for continued education and wellness initiatives that have earned us recognition as one of San Diego’s Healthiest Employers. We firmly believe in work-life balance, and we are committed to actively promoting healthy living and personal and professional satisfaction for our employees. Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500.
Job Description
We are seeking dedicated Call Centre Agents to join our TSB team, providing support and empathy to vulnerable customers, handling inbound and outbound calls, and creating tailored repayment plans.
Requirements
- Provide 5-star customer service
- Identify vulnerable customers
- Handle inbound and outbound calls
- Conduct detailed affordability assessments
- Create tailored repayment plans
- Update multiple systems
- Collaborate with colleagues
Benefits
- 31 days holiday including bank holidays
- Discounts and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives
- Ongoing support and development
- Hybrid working business
