Kundensupport & Customer Success Manager (m/w/d) (m/w/d) mit Entwicklungsperspektive

We are looking for a full-time Customer Success & Support Manager to guide our customers in a technically, communicatively and professionally manner, with tasks including customer onboarding, customer success, and customer support, as well as analyzing technical problems and structuring customer complaints.

Requirements

• Experience in customer support and CRM systems
• First experience in analyzing technical problems, such as through log files or SSH
• Solution-oriented thinking and ability to drive topics proactively
• Ability to work well with internal and external partners
• Openness to new tools and technologies, particularly for the meaningful use of KI-/AI-based solutions

Benefits

• Clear support schedule with an early start
• Dog-friendly office in a central location
• Free EGYM Wellpass membership for workout