Support Engineer III

LivePerson is seeking a Support Engineer III to serve as the senior technical focal point for customers, resolving complex technical issues within strict SLAs. The role requires 5-7 years of experience with SQL, code (Java/JavaScript/HTML), and SaaS/Cloud infrastructure, as well as excellent oral and written communication skills. The position involves working US hours (5pm - 3am IST), mentoring global team members, and driving systemic process improvements.

Requirements

• 5-7 years of related experience
• Proficiency with Structured Query Language (SQL)
• Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues
• Knowledge of web technologies and protocols
• Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end
• Excellent oral and written communication skills (fluent in English)
• Experience with communicating with enterprise customers via calls and emails
• Resilience to work in a stressful environment and comply with a tight timeline
• Strong service orientation and interpersonal skills
• Experience working with cross-functional teams and motivating others for cooperation and action
• Ability to act as on-call for high-severity issues
• Comfortable in an ambiguous, ever-changing environment
• Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies
• Self-management skills and the ability to come up with new initiatives

Benefits

• Personal time off 15 days
• Casual (6) days & Sick Days (6)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community
• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development