The Retail Sales Manager is responsible for leading their department to exceed targets, executing the guest engagement model, and maintaining high levels of guest satisfaction. They must have a 4-wall holistic approach to business operations and ensure that the retail store team is fully staffed and trained.
Requirements
- Lead and develop team members
- Recruit and train team members
- Develop a culture of passionate, high-performance teams
- Take ownership of the sales floor and financial outcomes
- Handle escalated guest situations and resolution
- Identify gaps using scorecards and behavioral misses and create business plans for people and process
- Set clear expectations and hold teams accountable for performance results
- Host ongoing talent conversations that develop leadership skills to build store 'bench'
- Build a culture throughout the store that drives positive company expectations
Benefits
- Medical (full-time only)
- Dental (full-time only)
- Vision (full-time only)
- 401(k) with Company match (full and part-time)
- Vacation (full-time only or as otherwise required by applicable law)
- Paid Sick Leave (full and part-time)
- Flex or Health Spending Account (for eligible full-time only)
- Employee Assistance Program (full and part-time)
- Holiday pay (full-time only)
- Life insurance (full-time only)