Retail Sales Manager

The Retail Sales Manager is responsible for leading their department to exceed targets, executing the guest engagement model, and maintaining high levels of guest satisfaction. They must have a 4-wall holistic approach to business operations and ensure that the retail store team is fully staffed and trained.

Requirements

• Lead and develop team members
• Recruit and train team members
• Develop a culture of passionate, high-performance teams
• Take ownership of the sales floor and financial outcomes
• Handle escalated guest situations and resolution
• Identify gaps using scorecards and behavioral misses and create business plans for people and process
• Set clear expectations and hold teams accountable for performance results
• Host ongoing talent conversations that develop leadership skills to build store 'bench'
• Build a culture throughout the store that drives positive company expectations

Benefits

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)