Senior Customer Journey Manager
Lloyds Banking GroupLeeds Wellington Place
Posted May 12, 2026
78098 - 91880 GBP
Part Time
About the Company
We're a leading UK business for diversity, equity, and inclusion, committed to creating an environment where everyone can thrive, learn, and develop.
Job Description
We're seeking a Senior Customer Journey Manager to lead a team of Customer Journey Managers and shape the experience for colleagues in the workplace and in our Retail Branches. The role involves defining and measuring the target Customer Experience, and being a fantastic storyteller who can bring the experience to life in a simple yet engaging way.
Requirements
- Experience in customer experience design roles
- At least 5 years of experience in leading high-performing teams
- Experience in Figma software, agile methodology, JIRA, and Confluence
- Strong stakeholder management skills and ability to present to senior stakeholders
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- Range of wellbeing initiatives
- Generous parental leave policies
