2nd Line / Escalations Technician responsible for handling escalated service requests in a professional and timely manner, with a focus on developing technical skills in a dynamic environment.
Requirements
- Proven IT Service experience
- Previous experience in 1st/2nd line IT Support
- Exceptional time management
- Outstanding attention to detail
- Rapid root cause analysis, troubleshooting and problem solving and analytical skills
- Fantastic communication and interpersonal customer service skills
- Full knowledge and understanding of products sold/implemented/supported by the company
- Exceptional technical support abilities with a logical approach to solving problems
- Highly Self-Motivated with the ability to work independently and as a team
- Technical understanding of IT Networks, especially WAN’s, LAN’s and VLANS
- Experience working with Windows Server and desktop operating systems
- Experience of implementing and supporting Microsoft 365, Exchange, SharePoint, and Teams
- Current, clean, and valid driving license and willing to travel to customer sites when required
- Exceptional English literacy and language skills, translating technical into plain English
- A trustworthy individual who is not afraid to ask for help if needed
- Confident decision-maker and able to demonstrate sound judgement
Benefits
- Full Induction
- Increasing Holiday with length of service and Annual Pay Reviews
- Microsoft Surface Laptop
- Free uniform
- Mileage allowance
- Birthday & length of service rewards
- Internal rewards platform
- Flexible working
- Referral Bonus Scheme
- Regular funded social events and funded Christmas party
- Overall fun environment