Service Desk Team Lead
LMS Reinforcing Steel GroupChichester, England, United Kingdom
Posted September 22, 2025
Full Time
About the Company
LMS Reinforcing Steel Group is an expert in reinforcing steel fabrication and installation, specializing in complex, large-scale projects across Canada and the USA. With a team of dedicated estimators, detailers, fabricators, and installers, LMS delivers precision construction for iconic residential towers, commercial developments, sports facilities, and infrastructure in sectors like transportation, energy, oil, and gas. The company is committed to providing meaningful career opportunities with upward potential.
Job Description
The Service Pod Manager is responsible for overseeing and ensuring the effective operation of the Service Pod(s) and providing exceptional levels of support and service to customers.
Requirements
- Day to day management, coaching, development and performance management of Service Desk Engineers
- Ensuring SLAs for all tickets are met and implemented appropriately
- Checking in KPI goals for your team, identifying trends
- Recruitment, induction, training, rota’s, appraisals, one-to-one performance assessment, and mentoring
Benefits
- Flexible working hours
- Opportunities for professional development
- Collaborative and supportive team environment
