Technical Support Specialist (Mon-Fri 3:30pm-12am ET)

Locus Robotics is a global leader in warehouse automation. We're seeking a Technical Support Specialist to provide timely and professional technical assistance to our customers.

Requirements

• Manage customer support tickets for tier 1 and tier 2 technical issues
• Serve as the first point of contact for customer sites
• Collaborate with engineering and cross-functional teams
• Maintain clear, professional, and timely communication with customers