On-Call Banquet Server/Bartender - The Markham Hotel

The On-Call Banquet Server is responsible for providing exceptional service to guests at various events, such as weddings, conferences, banquets, and other special occasions. This role involves serving food and beverages, maintaining a clean and organized dining area, and ensuring a positive experience for all guests.

Requirements

• Serve food and beverages to guests in a timely and professional manner
• Set up and clear tables, ensuring proper placement of utensils, napkins, and glassware
• Replenish food and drink stations as needed, ensuring availability and freshness
• Assist with special dietary requests and ensure guest preferences are met
• Greet guests warmly and provide assistance with seating and menu options
• Respond to guest inquiries, ensuring satisfaction throughout the event
• Handle any guest complaints or concerns promptly and professionally, reporting issues to the event manager or supervisor as needed
• Assist in the setup of banquet tables, chairs, linens, and decorations as per event specifications
• Ensure all service items (plates, glasses, utensils) are clean, properly arranged, and ready for use
• Help with post-event breakdown, including clearing tables, resetting the room, and cleaning up
• Keep the dining and service areas clean and organized throughout the event
• Ensure the dining area is properly stocked with necessary supplies such as condiments, napkins, and drink refills
• Clean up spills, crumbs, and other messes in a timely manner to maintain a safe and pleasant environment
• Work closely with other servers, kitchen staff, and event coordinators to ensure smooth event operations
• Communicate effectively with team members to ensure all tasks are completed efficiently and guests are well attended to
• Assist in training new servers or other team members when needed
• Follow health and safety standards, including food handling, sanitation, and safety protocols
• Ensure all food and beverage service complies with local health and safety regulations
• Assist in special requests or activities related to the event, such as serving appetizers, clearing plates, or assisting guests with specific needs

Benefits

• Competitive hourly wage, with tips based on service