Operations Engineer (UC)

Logicalis is seeking an Operations Engineer (UC) to design, support, and execute digital transformation by uniting clients' vision with their technology expertise and industry insights. The role involves managing and troubleshooting UC and Contact Centre Solutions, working with vendors, clients, and technical staff, and developing and maintaining user guides and technical documentation.

Requirements

• Experience Managing & Troubleshooting UC & Contact Centre Solutions
• Experience working with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX, CMS, Webex CC, UCCE & PCCE
• Knowledge of Cisco Telepresence (Endpoints, VCS, MCU, TMS, TCS, etc and VC endpoints (MX, DX, SX, Webex Boards, Room Kit)
• Knowledge of handling wireless endpoint (Cisco Wireless Phone 8821, 840, 860)
• Strong knowledge of DNS, TFTP, DHCP including end to end integration with Unified Communications Platform
• Knowledge in SSL Certificate regeneration, renewal and certificate lifecycle management
• Experience working with Cisco Voice Gateways (ISR G2 / 4K), CUBE
• Experience working with MGCP, H.323 and SIP implementation within voice network
• Experience in troubleshooting Voice routing and call quality issues
• Deep knowledge for Advanced CUCM Dial Plan
• Experience of 3rd part application integration with CUCM
• Knowledge of advanced Cisco voice troubleshooting and resolution
• Knowledge of Voice recording system (AQM/Calabrio/Verint etc)