Platform and Compute Engineer

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. We offer a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic!

Requirements

• Day-to-day support of our customer's network and server environments
• Perform project related duties regarding new deployments or development requirements
• Troubleshooting technical faults and providing satisfactory fixes to the customer
• Regularly updating customers on progress of faults by telephone and email
• Maintaining and updating customer technical documentation
• Constant knowledge capture and sharing
• Stay up to date and accredited within the current technologies
• Work with the other departments to understand and share technical strategy
• Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours
• Attend the Change Advisory Board for customer change requests
• Attend meetings and working parties to represent Operations where necessary
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site
• Attend customer sites for onsite project and support related activities
• Helping to identify gaps in existing technical documentation, knowledge and skills
• Creating and maintaining of technical customer documentation
• Providing input to customer facing Technical Incident Report
• Undertake technical audits for key customers where issues have been identified

Benefits

• Speedy decision-making
• Opportunities for personal development
• Supportive, inclusive environment
• Client focussed and with customer care / services mind-set