Technical Support Engineer

Exabeam is seeking a junior Technical Support Engineer to provide technical troubleshooting and resolution for customer issues across Exabeam’s on-premise and cloud-native security platforms. The role involves owning support cases from intake to resolution, collaborating with senior engineers and Engineering/Product teams, and contributing to internal knowledge bases and documentation.

Requirements

• 1–3 years' experience in a Technical Support, Helpdesk, NOC, or Customer Support Engineering role supporting enterprise software
• Strong troubleshooting fundamentals and a structured, methodical approach to problem-solving
• Good written and verbal communication skills, with the ability to explain technical issues clearly
• Ability to manage multiple cases and priorities in a ticket-based support environment
• Willingness to learn and support both on-premise and cloud-native architectures

Benefits

• Hybrid work model (UK) with remote work and onsite collaboration at the Maidenhead area office
• Opportunities for career growth and skill development
• Equal opportunity employer with a commitment to diversity, equity, and inclusion