Technical Support Engineer Intern (fix term contract)

Exabeam is seeking a Technical Support Engineer Intern to provide hands-on technical troubleshooting, own support cases, and collaborate with senior engineers to resolve complex issues. The role offers opportunities to build technical depth and grow your career within a global Support organisation.

Requirements

• Provide technical troubleshooting and resolution for customer issues across Exabeam's on-premise and cloud-native security platforms
• Support cases, including investigation, documentation, customer communication, and follow-through to resolution
• Analyse logs, configurations, and system behaviour to identify root causes and recommend solutions or workarounds
• Communicate clearly and professionally with customers, providing timely updates and managing expectations
• Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence
• Contribute to internal knowledge bases and documentation to improve team efficiency and consistency

Benefits

• Diversity, equity, and inclusion at the core of who we are
• Hybrid work model with remote work and onsite collaboration
• Equal opportunity employer committed to equal opportunity regardless of personal factors