Vice President, Customer Success
Lone Wolf TechnologiesUnited States
Posted May 19, 2026
220000 - 260000 USD
Full Time
About the Company
Lone Wolf Technologies is a leading provider of real estate technology solutions, offering comprehensive tools for back office management, accounting, websites, front office operations, mobile products, revenue generation, consulting, coaching, development, marketing, and CRM. With over 35 years in the industry, Lone Wolf focuses on creating intuitive, connected technologies that enhance efficiency and deliver exceptional user experiences for agents, brokers, admins, and associations.
Job Description
The Vice President of Customer Success is responsible for building and scaling Lone Wolf Technologies customer value, retention, and growth engine. This role involves transforming the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio.
Requirements
- 10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations
- Bachelor’s degree in Business, Marketing, Technology, or related field
- Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration
- Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes
- Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models
