Vice President of Customer Success

Paubox is seeking a VP of Customer Success to modernize its full post-sales operation, overseeing tech support, customer implementation, and customer success. The successful candidate will lead AI initiatives to improve departmental efficiency, automate tasks, and enhance customer experience.

Requirements

• Hands-on experience implementing AI and other technologies to increase team efficiency
• Proven leadership in customer success or account management within B2B SaaS
• A track record of success in high-growth, fast-paced startup environments
• Deep understanding of customer success metrics across the post-sales journey

Benefits

• Fully-remote work environment
• Cigna or Kaiser Permanente healthcare coverage
• Dental and vision insurance through Principal
• 401(k) retirement account
• Sick and vacation time totalling 28 days per year
• 8 paid annual holidays
• Stock option grants
• Company-provided Macbook
• $500 quarterly stipend for professional development