Customer Service Representative (Insurance)
Long & Foster Companies, Inc.Fredericksburg, Virginia, United States
Posted April 23, 2025
Full Time
About the Company
Long & Foster Companies, Inc. is a full‑service real estate firm specializing in residential and commercial transactions, luxury properties, and property management. They offer end‑to‑end solutions—including mortgage, title, insurance, and settlement services—to help clients achieve homeownership and investment goals. Their portfolio spans homes for sale, vacation rentals, and retail spaces, with dedicated landlord representation for property owners. Long & Foster distinguishes itself through personalized guidance, deep local market knowledge, and a commitment to turning the American dream of homeownership into reality.
Job Description
Provide day-to-day service and support to new and existing clients to meet objectives for profitability and growth. Assist with sales programs, process policy changes, handle claims and billing inquiries, and foster good working relationships with insurance companies and underwriters.
Requirements
- Support sales programs and long-term objectives
- Research and answer calls from clients, underwriters and third parties
- Advise clients regarding insurance coverage and risk management issues
- Process policy changes and cancellations
- Handle claims and billing inquiries
- Foster and maintain good working relationships with insurance companies and underwriters
- Work with existing clients to provide quotes on current lines of business
- Report any circumstances that may lead to potential or actual errors and omissions claim and/or complaints to the department manager
- Perform additional responsibilities as requested or assigned
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)
