Global Service Desk Analyst - Spanish Bilingual

Long View is looking for a Spanish Bilingual Global Service Desk Analyst to provide tier I support for all IT and communications systems. The role involves submitting customer issues into a ticket management system, analyzing symptoms, and providing resolution. The ideal candidate has 2+ years of experience in a technical support role, fluency in Spanish, and excellent communication skills.

Requirements

• 2+ years of experience in a technical support role
• Fluency in Spanish
• Excellent Spanish bilingual written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Ability to adapt to fluctuating customer needs and manage high stress situations
• Proven ability to provide superior customer service
• Ability and willingness to work over weekends

Benefits

• Recognition programs
• FUN