E-Commerce Customer Service Representative
Longchamp USA IncNew Jersey, United States
Posted February 18, 2026
Full Time
About the Company
Longchamp is an optimistic and independent family business with an international reputation. We stand for fair and beautiful fashion and leather goods that showcase superior craftsmanship.
Job Description
Join Longchamp's team as an E-Commerce Customer Service Representative to provide accurate and empathetic support to customers via chat, email, and telephone. This role offers a hybrid schedule with in-office work and remote work on weekends.
Requirements
- 2+ years of experience in customer service or e-commerce (luxury fashion experience preferred)
- E-commerce experience required; Adyen knowledge is a plus
- Proven experience working in payment gateways and using third-party fraud tools
- Strong written and verbal communication skills
- Proficient in Microsoft Office, especially Excel, Outlook and Teams
- Must be organized, detail-oriented, punctual, and able to multitask in a high-volume setting
- Availability to work on key retail dates is required, including Black Friday, Christmas Eve, and the day after Christmas
- Must be flexible to work weekends and available for overtime as needed, especially during peak periods
Benefits
- Medical Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Supplemental Life Insurance
- Accident Insurance
- Company-Paid Short-Term and Long-Term Disability Insurance
- Maternity and Paternity Leave
- Pet Insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Gym Membership Reimbursement
