E-commerce Customer Service Representative - Luxury Brand
Carl FriedrikRemote job
Posted March 2, 2026
Full Time
About the Company
Carl Friedrik is a London-based travel goods brand renowned for its timeless design, understated confidence, and commitment to quality. Offering a range of products from luggage to leather bags and accessories, the company focuses on attainable luxury, fine craftsmanship, and transparency. #carrywithconfidence
Job Description
Carl Friedrik is a product design company challenging traditional luxury, empowering modern professionals with premium accessories and travel goods.
Requirements
- Passionate about customer experience and driving improvements
- Knowledgeable and confident answers to customers on all platforms
- Problem solving and initiative
- Action customer requests across e-commerce tech platforms and software
- Liaising with warehouse and payment systems
- Building strong rapports with customers
Benefits
- Competitive salary
- Contributory pension scheme
- Annual company trip
- Team social events
- Flexible location
- Premium co-working spaces
