Technical Support Specialist
LRN CorporationMumbai, Maharashtra, India
Posted March 31, 2026
Full Time
About the Company
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures.
Job Description
Technical Support Specialist will resolve defects and 'How To' questions on LRN's proprietary applications, work with cross-functional teams to drive issue resolution, and provide feedback to product development teams for feature enhancements.
Requirements
- Good logical and problem-solving skills
- Good understanding of underlying principles of SAAS based products
- Ability to analyze and pull HAR logs and analyze network calls
- Escalation and problem management skills
- Good knowledge of HTML and basic SQL commands
- Familiarity with Learning Management Systems
- Proven experience in root cause analysis and resolution
- Proficiency in using specialized software and tools relevant to the specific domain
- Familiarity with industry-specific diagnostic and monitoring tools
- Excellent verbal and written communication
- Ability to understand and grasp usability of applications
- Collaborate and participate as team player
- Bachelor's degree in technical fields
Benefits
- Excellent medical benefits, including family plan
- Paid Time Off (PTO) plus India public holidays
- Competitive salary
- Combined Onsite and Remote Work
