The Lucas Museum of Narrative Art is seeking a Senior Manager, Visitor Services to oversee the day-to-day operations of the museum and create an enriching experience for visitors. The ideal candidate will have experience in a supervisory or management role, particularly in customer service and sales.
Requirements
- 5+ years of experience in a supervisory or management role at an organization that modeled a high degree of customer service and sales
- Experience directly managing and motivating large numbers of hourly staff
- Experience managing complex staffing schedules for hourly staff
- Demonstrated commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in hiring, staffing, management, training, and leadership practices
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Ability to work independently and as part of a team
- Solid strategic planning, organizational and project management skills
- Ability to work under pressure and meet deadlines
- Experience with POS systems, ticketing software, and retail operations
- Ability to work a flexible schedule, including weekends and evenings, as required
- Multi-language fluency strongly preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance