Senior Manager, Visitor Services

The Lucas Museum of Narrative Art is seeking a Senior Manager, Visitor Services to oversee the day-to-day operations of the museum and create an enriching experience for visitors. The ideal candidate will have experience in a supervisory or management role, particularly in customer service and sales.

Requirements

• 5+ years of experience in a supervisory or management role at an organization that modeled a high degree of customer service and sales
• Experience directly managing and motivating large numbers of hourly staff
• Experience managing complex staffing schedules for hourly staff
• Demonstrated commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in hiring, staffing, management, training, and leadership practices
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Solid strategic planning, organizational and project management skills
• Ability to work under pressure and meet deadlines
• Experience with POS systems, ticketing software, and retail operations
• Ability to work a flexible schedule, including weekends and evenings, as required
• Multi-language fluency strongly preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance