Manager, Visitor Services
Museum of ScienceBoston, Massachusetts, United States
Posted March 6, 2026
65000 - 80000 USD
Full Time
About the Company
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.
Job Description
The Visitor Services Manager plays a critical leadership role in delivering a seamless, welcoming, and operationally excellent guest experience across the Museum.
Requirements
- Lead and develop high-performing Visitor Services teams through coaching, accountability, and structured performance management.
- Own operational excellence across admissions, ticketing, information services, and public-facing venues.
- Manage workforce operations including scheduling, payroll, and time & attendance accuracy.
- Analyze operational and sales metrics and translate insights into improvements.
- Serve as an escalation point for complex guest and employee issues.
- Partner with HR and senior leadership on employee relations and compliance.
- Drive continuous improvement and strategic initiatives.
Benefits
- Generous
