Manager, Visitor Services

The Museum of Science in Boston is seeking a Manager, Visitor Services to lead front-line teams and deliver a seamless guest experience across the Museum. The role involves managing operational excellence, workforce operations, and driving continuous improvement. The salary range is $65,000—$80,000 USD.

Requirements

• Demonstrated experience managing and developing front-line teams in a high-volume, customer-facing environment
• Experience with performance management, coaching, documentation, and employee relations
• Experience overseeing scheduling, payroll, and time & attendance processes
• Strong operational aptitude, including cash handling, revenue controls, and point-of-sale systems
• Proficiency with systems such as Ticketure, Salesforce, Smartsheet, scheduling tools, and Microsoft Office

Benefits

• Paid holidays
• Paid time off