Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Lucidworks is looking for a Search Engineer in Technical Support to assist clients with technical issues, answer questions about product and feature functionality, and work closely with internal teams to resolve issues. The role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of search technology.

Requirements

• 2+ years of hands-on experience with Search technologies such as Apache Lucene/Solr.
• 3+ years professional experience in a customer facing level 2-3 tech support role
• BS or higher in Engineering or Computer Science is preferred
• Experience with technical support CRM systems (Salesforce, Zendesk etc.)
• Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
• Ability to clearly communicate with customers by email and phone
• Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
• Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
• Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
• Enterprise Search, eCommerce, and/or Business Intelligence experience
• Knowledge of data science and machine learning concepts
• Experience working in a startup or similarly fast-paced, high-growth environment preferred.

Benefits

• Generous PTO policy
• Various leave policies
• Top-notch medical, dental and vision coverage
• Discretionary variable bonus
• Voluntary benefits