Technical Support Engineer

Luminance is seeking a Technical Support Engineer to join their rapidly growing Support team. This role focuses on being the first point of contact for customers, resolving their queries, managing accounts, and providing excellent customer service. The ideal candidate will possess strong communication skills and a customer-centric mindset. Luminance is a leading provider of AI-powered legal tools.

Requirements

• Bachelor's or Master's degree in a scientific or analytical discipline
• Excellent interpersonal and communication skills
• Highly-detail oriented with a problem-solving attitude
• Organised with excellent time management skills
• Prior experience with customer-facing activities is desirable