The Quality Manager is responsible for leading and owning site-wide quality performance, including the Quality Management System (ISO 9001), customer quality, supplier quality, and internal quality processes.
Requirements
- Own site-wide quality performance, including product quality, process capability, yield, and cost of poor quality (COPQ).
- Leads the Quality team and laboratory operations, ensuring effective inspection, testing, and process control strategies across incoming, in-process, and final inspection.
- Owns customer quality, including management of complaints, RMAs, and corrective actions; ensures timely response, root cause resolution, and prevention of recurrence.
- Drives cross-functional problem solving with Operations and Engineering to identify root causes of defects and implement sustainable corrective actions.
- Ensures effective implementation and utilization of SPC, defect tracking, and data systems to identify trends and proactively improve product quality.
- Owns and maintains the document control system and QMS processes, ensuring alignment with ISO 9001 and other applicable standards.
- Leads internal and external audits, including registrar and customer audits; ensures timely closure and effectiveness of findings.
- Interprets customer specifications and requirements, ensuring alignment in manufacturing processes and inspection methods
- Partners with Engineering to develop and improve product specifications, process controls, and inspection/test methods, ensuring manufacturability and quality standards are achieved.
- Drives accountability in design and process changes to ensure risks are identified, mitigated, and validated prior to implementation.
- Supports new product introduction and process changes, ensuring quality requirements are clearly defined, validated, and controlled.
- Challenges and escalates quality risks related to product design, materials, and process capability when necessary to protect customer and business interests.
- Utilizes data and root cause analysis to influence engineering decisions and improve long-term product and process performance
- Provides quality leadership and direction to the organization, ensuring accountability for quality at all levels of the plant.
Benefits
- ANNUAL BONUS
- Paid Time Off available on day one (pro-rated for new hires)
- Medical/Dental/Vision/Prescriptions available on day one
- Employer Paid Life Insurance and AD&D
- Short/Long Term Disability
- HSA/FSA
- EAP
- 401(k) & company match
- Generous Tuition Reimbursement
- 6 week Paid Parental Leave
