IT Analyst

Lyka is an Australian pet wellness company that's shaking up the industry by providing nutritionally balanced meals to pets. As an IT Analyst, you'll provide technical support for their laptop fleet and office IT infrastructure, and work with a fast-growing start-up to experience different challenges and acquire more responsibilities. The company values diversity and inclusion, and offers a range of benefits including up to 18 weeks of paid parental leave top-up, wellbeing assistance, and pupper parent support.

Requirements

• Offer day-to-day technical support for our laptop fleet (MacOS and Windows) and office IT infrastructure.
• Technical onsite support in Dandenong South, Melbourne HQ.
• Assistance with IT support for Manufacturing and Supply Chain systems.
• Manage and respond to helpdesk queries.
• Provision and manage laptops for new and replacement devices.
• Ensure compliance of all devices and accounts with policy and audit requirements.
• Provide support for Teams rooms and Meeting tech (we use YeaLink).
• Uphold and embody Lyka's values and principles in the workplace.
• Act as a bridge between technical teams and non-technical users.
• Provide clear documentation, training, and knowledge base articles.
• Report on incidents, projects, and KPIs to management.

Benefits

• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools
• Pupper parent support