MIS Reporting Analyst

We are seeking a MIS Reporting Analyst with strong data analysis capabilities to own workforce planning, real-time performance management, and leadership-level MIS for a US Call Center.

Requirements

• 4-6 years' experience in WFM / MIS / Operations Analytics in an International Call Centre
• Strong exposure to US night shift operations
• Advanced MS Excel skills (Pivot Tables, VLOOKUP, formulas, dashboards)
• Strong analytical mindset with ability to translate data into decisions
• Hands-on experience in real-time monitoring & intraday management

Benefits

• High-impact, data-driven decision-making role
• Direct exposure to US clients and leadership
• Clear growth path to WFM Lead / MIS Manager / Ops Analytics roles