Senior MIS Analyst
LytegenPunjab, India
Posted February 27, 2026
Full Time
About the Company
No company description available.
Job Description
Senior MIS Analyst role seeking strong data analysis capabilities to own workforce planning, real-time performance management, and leadership-level MIS for a US Call Center.
Requirements
- 4–6 years’ experience in WFM / MIS / Operations Analytics in an International Call Centre
- Strong exposure to US night shift operations
- Advanced MS Excel skills (Pivot Tables, VLOOKUP, formulas, dashboards)
- Strong analytical mindset with ability to translate data into decisions
- Hands-on experience in real-time monitoring & intraday management