IT Service Desk Analyst
M+C Saatchi GroupGurgaon, Haryana, India
Posted March 25, 2026
Full Time
About the Company
M&C Saatchi Performance is a global digital media agency, connecting brands to people.
Job Description
As an IT Service Desk Analyst, you will provide technical support to desktops, laptops, mobiles, tablets, and printers, and a range of hardware and software applications. You will work in an ITIL aligned environment and support members of staff and the wider user community across the M&C Saatchi network.
Requirements
- Minimum 2 years of experience in a similar role
- Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority
- Strong interpersonal skills with the ability to deal with the business at all levels
- A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools used in the agency
- Strong knowledge of Microsoft/Mac operating systems and productivity tools
- Previous Service Desk experience
- Excellent verbal and written communication skills, ability to retain instruction, and push forward
- Experience of using call logging software
Benefits
- Four shift patterns working between Monday – Friday
- Occasional overtime may be available to meet the demands of the business
- Willing to work weekends and out of hours/unsociable hours on occasion
