Customer Service Executive - Voice
M&G plcStirling, Scotland, United Kingdom • City of Edinburgh, Scotland, United Kingdom
Posted April 7, 2026
Full Time
About the Company
M&G is a savings and Investments firm committed to helping employees thrive and supporting their wellbeing.
Job Description
We are seeking a Customer Service Executive - Voice to join our team in Stirling or Edinburgh. The role involves providing high-quality services to customers and their advisers, and supporting a multi-functional, digitally led operation.
Requirements
- Experience of working in a customer service environment, preferably within a contact centre
- Ability to connect, build rapport, and deliver a service that delights the customer
- Excellence in Execution – proactively seeks ways to improve personal and organisational effectiveness
Benefits
- Generous Annual Leave
- Health & Protection cover
- Pension Scheme
- Time Off When You Need It policy
- Inspiring Families policy
