Senior CRM Manager - Lifecycle & Retention
M-KOPANairobi; Cape Town; Lagos; Kampala; Accra; Johannesburg
Posted May 1, 2026
Full Time
About the Company
M-KOPA create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model.
Job Description
Join our expanding Product Growth team! We're actively recruiting another Senior CRM Manager from MVNO, super-app, mobile gaming, or high-frequency subscription backgrounds as we continue to scale our growing FinTech division at M-KOPA. You'll build and scale the growth systems that drive retention, upsell, and customer lifetime value for millions across Africa.
Requirements
- 6+ years building and scaling CRM or lifecycle marketing
- Relevant backgrounds: MVNO experience, super-apps with daily engagement models, mobile gaming with daily retention mechanics, prepaid subscription services, or B2C fintech/subscription businesses where high-frequency engagement drives the model
Benefits
- Fully remote role within UTC -1 to UTC +3 time zones
- Work with diverse teams across UK, Europe, and Africa
- Professional development programs and coaching partnerships
- Family-friendly policies and flexible working arrangements
- Well-being support and career growth opportunities