Senior Vice President, Customer Operations

We are seeking a Senior Vice President of Customer Operations to lead our post-sales customer delivery organization. This executive will play a pivotal role in ensuring exceptional customer outcomes from implementation through ongoing support and success, driving high satisfaction, retention, and value realization for our clients in the hospitality industry.

Requirements

• 12+ years of progressive leadership experience in customer operations, implementation, professional services, or customer success
• Proven track record leading large, distributed teams across multiple geographies
• Strong enterprise account management and retention experience
• Deep expertise in post-sales delivery models, including complex software implementations, customer onboarding, support operations, and success frameworks
• Strong analytical mindset with experience building and using KPIs, dashboards, and data-driven performance management
• Experience with P&L responsibility and financial acumen in a services-oriented organization
• Exceptional leadership abilities, with a focus on team development, coaching, and creating inclusive, high-engagement environments

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off