IT Specialist

M9 Solutions is seeking an IT Specialist to work on-site in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required. The IT Specialist will provide end user support, guidance, deployment, and ongoing assistance for enterprise software licenses, diagnose and troubleshoot software issues, and communicate clearly with customers to resolve problems and provide status updates.

Requirements

• Provides end user support, guidance, deployment, and ongoing assistance for enterprise software licenses
• Diagnoses and troubleshoots software issues across all major Enterprise Software licenses and enclaves
• Communicates clearly with customers at all levels of the enterprise to resolve problems and provide status updates
• Works with System Admins to resolve complex issues and helps mitigate risks by reporting them to government leads in a timely manner
• Identifies, researches, and resolves technical problems independently
• Documents, tracks, and monitors success to ensure a timely resolution
• Simulates or recreates user problems to resolve operating difficulties
• Recommends system modifications to reduce user problems
• Briefs leadership in a timely manner, either in writing or in daily/weekly meetings

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement