Jama Software is a leading provider of requirements management software, and we're seeking a Technical Support Engineer to provide top-tier technical support to our customers. The successful candidate will engage with customers across our cloud and self-hosted implementations, addressing escalated and complex front-end support and configuration issues.
Requirements
- 2+ years of experience supporting Java-based web applications
- 2+ years using the Linux command line to parse log files and configure system settings
- 2+ years of troubleshooting firewalls and proxies
- 2+ years working with a REST API
- 2+ years supporting a SaaS product or web app
- Experience with containerization technologies such as Docker and Kubernetes
Benefits
- Flexible time off and leave programs
- Comprehensive medical, dental, and vision plans
- 401(k) employer match
- 6+ weeks of paid parental leave
- Emphasis on learning and development
- Quarterly $75 wellness reimbursement