Technical Support Engineer

Jama Software is a leading provider of requirements management software, and we're seeking a Technical Support Engineer to provide top-tier technical support to our customers. The successful candidate will engage with customers across our cloud and self-hosted implementations, addressing escalated and complex front-end support and configuration issues.

Requirements

• 2+ years of experience supporting Java-based web applications
• 2+ years using the Linux command line to parse log files and configure system settings
• 2+ years of troubleshooting firewalls and proxies
• 2+ years working with a REST API
• 2+ years supporting a SaaS product or web app
• Experience with containerization technologies such as Docker and Kubernetes

Benefits

• Flexible time off and leave programs
• Comprehensive medical, dental, and vision plans
• 401(k) employer match
• 6+ weeks of paid parental leave
• Emphasis on learning and development
• Quarterly $75 wellness reimbursement