Director of Customer Care
MABAlabama, United States
Posted March 17, 2026
56000 - 70000
Full Time
About the Company
MAB, founded in 1995 by the Buxton family, is a leading Australian developer specializing in mixed‑use masterplanned communities, residential apartments, commercial offices, and business parks. With a diversified portfolio exceeding $17 billion, the company has delivered landmark projects such as NewQuay Docklands, University Hill Bundoora, and the upcoming Merrifield Mickleham, Victoria’s largest mixed‑use community. MAB’s expertise lies in large‑scale urban renewal and revitalisation, exemplified by the state‑significant redevelopment of Adelaide’s Brompton Gasworks and the planned 780‑hectare Greater Avalon business park. By combining deep industry experience with a commitment to originality, quality and sustainable design, MAB positions itself as a trusted partner for investors and communities seeking transformative development.
Job Description
Award Winning Customer Service Department Looking for Strategic Director of Customer Service. Primarily responsible for maintaining effective customer service for all internal and external Company XYZ customers. Supervises and trains Customer Service Representatives.
Requirements
- Policy Development and Deployment
- Problem Resolution
- Customer Relations
- Employee Training and Development
- Leadership
- Planning
- Management
- Customer service systems development and deployment
- Problem analysis and problem resolution at a functional level
- Employee training and development
- Strong customer orientation
- Excellent interpersonal and communication skills
- High performance teams and a strong team player
- Commitment to company values
- Computer proficiency
- Negotiation skills
