Collections Specialist

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. The role of Collections Specialist is part of the HomeMade team, responsible for preparing, reconciling, and managing HomeMade package management fee invoices with accuracy and care, and supporting HomeMade customers through proactive and responsive communication across multiple channels.

Requirements

• Experience in accounts administration or finance operations
• High-volume processing and a strong eye for accuracy
• Solid understanding of payments, invoicing, and reconciliations
• Clear, professional written and verbal communication skills
• Excellent attention to detail and the ability to juggle priorities in a fast-paced environment
• Confidence working across multiple systems, with strong digital literacy
• Strong problem-solving and analytical skills to quickly identify and resolve discrepancies
• Strong organisation and time management, meeting service levels and deadlines
• A collaborative mindset and commitment to continuous improvement
• Experience in aged care, home care, or community services (desirable)

Benefits

• Power your career
• Access parental leave
• Work with flexibility
• Flexi Leave Days
• Take a floating public holiday
• Be rewarded