Manager, Sales and Customer Service (TEMP)

Macy's is a story of innovations and traditions, inspiring stores and irresistible products. The Manager, Sales and Customer Service ensures that the very best of Macy's is always on display, leading initiatives to increase shopper loyalty and upholding Macy’s standards for customer service.

Requirements

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Tuition reimbursement
• Employee Assistance Program with mental health counseling and legal/financial advice