AVENIR GLOBAL is looking for an IT Technician Level 2 with strong macOS and Apple device expertise to provide advanced second-level support for complex end-user computing issues.
Requirements
- 2+ years in a Service Desk or Help Desk role, including hands-on macOS support in an enterprise environment
- Understanding of ITIL practices, or experience working in an ITIL-aligned environment (ITIL certification is a plus)
- Strong troubleshooting skills across a mixed Windows and macOS environment, with deep expertise in macOS and Apple hardware
- ITSM experience such as FreshService, including accurate categorization and escalation
- Endpoint and cloud fundamentals: Intune, Azure AD, SharePoint, plus Apple device management (Jamf or equivalent)
Benefits
- 25 days' holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
- Enhanced employer pension contribution
- Private Medical insurance (for you and your family)
- Income Protection insurance
- Life Assurance at 4x your salary
- Financial support and advice
- Travel insurance (for you and your family)
- An annual wellness benefit of £150
- Four-week sabbatical after every 5 years' service