IT Technician Level 2

AVENIR GLOBAL is looking for an IT Technician Level 2 with strong macOS and Apple device expertise to provide advanced second-level support for complex end-user computing issues.

Requirements

• 2+ years in a Service Desk or Help Desk role, including hands-on macOS support in an enterprise environment
• Understanding of ITIL practices, or experience working in an ITIL-aligned environment (ITIL certification is a plus)
• Strong troubleshooting skills across a mixed Windows and macOS environment, with deep expertise in macOS and Apple hardware
• ITSM experience such as FreshService, including accurate categorization and escalation
• Endpoint and cloud fundamentals: Intune, Azure AD, SharePoint, plus Apple device management (Jamf or equivalent)

Benefits

• 25 days' holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
• Enhanced employer pension contribution
• Private Medical insurance (for you and your family)
• Income Protection insurance
• Life Assurance at 4x your salary
• Financial support and advice
• Travel insurance (for you and your family)
• An annual wellness benefit of £150
• Four-week sabbatical after every 5 years' service