IT MAC Support Technician

We are seeking a skilled and customer-focused technician to support and maintain our corporate Apple ecosystem. The ideal candidate will have good experience with Mac laptops, iPhone, and iPad devices, ensuring seamless operation, security compliance, and a corporate env. oriented end-user experience across the organisation.

Requirements

• Vocational training in Information Technology or similar subject
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset
• At least 5 years of relevant work experience
• Proven experience supporting Apple, and Microsoft, devices in a corporate environment
• Extensive knowledge of macOS, iOS, and iPadOS
• Experience with Mobile Device Management (MDM) platforms
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Familiarity with Microsoft 365 and enterprise identity management
• Apple certifications (e.g., Apple Device Support, Apple Deployment and Management) is an asset
• Experience with Jamf and Microsoft Intune is an asset
• Knowledge of endpoint security tools is an asset
• Other IT Certifications are an asset
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service orientation
• Ability to manage multiple support tickets in a structured environment
• Candidates must be eligible to live and work in the EU
• Fluency in English, both written and spoken

Benefits

• ATG is dedicated to diversity and inclusion and is an equal opportunity employer