Support Analyst

This is a great opportunity for an IT Support Analyst that has 1 - 3 years experience in the traditional Windows stack, to move towards a more progressive, completely cloud-focused Support role. You will be working as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment.

Requirements

• Strong analytical and troubleshooting skills within complex, distributed platforms.
• Solid understanding of cloud-based platforms, especially AWS services (e.g., EC2, S3, Lambda, RDS, CloudWatch).
• Experience with monitoring and logging tools (e.g., Datadog, Splunk).
• Familiarity with API protocols (JSON), request/response patterns, and API testing tools (e.g., Postman).
• Comfortable working with version control tools (e.g., Git) and ticketing systems (e.g. ServiceNow, Jira).
• Excellent communication skills and ability to translate technical information for non-technical stakeholders.

Benefits

• 25 days holiday, increasing with service (up to 28)
• Option to buy up to 10 extra days + 4 flexible bank holidays
• 10% company pension
• Annual bonus scheme
• On-site gym
• MediCash scheme
• A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
• Rail and retail discounts
• 2 paid volunteering days per year
• Access to health & wellbeing events, ID&E activities, and learning opportunities
• Formal and informal development options, including mentoring programmes and learning grants
• Enhanced parental leave (T&Cs apply)