Customer Experience Coordinator
MAGICLondon, England, United Kingdom
Posted February 11, 2026
Full Time
About the Company
No company description available.
Job Description
We are looking for an Operations & Customer Experience Coordinator to take total ownership of our service delivery and logistics execution. The role requires someone who is obsessed with details, can handle pressure, and is comfortable speaking to anyone to resolve issues.
Requirements
- 2+ years in Customer Support or E-commerce Operations
- Excellent verbal communication skills
- Proficiency in Shopify and helpdesk software (Gorgias, etc.)
- Logistics knowledge and experience dealing with couriers, 3PLs, or freight forwarders
Benefits
- Competitive salary
- Unlimited Holiday (self-directed time off)
- Flexible Home/Hybrid Working from our London HQ (At least 2 days WFH per week)
- Free MAGIC Mirror & accessories (worth £2k+)
- Mental Health Wellbeing support
- Hardware budget for brand new Macbook or other
- Professional learning & development budget
- Exposure to investors, celebrity athletes
- Weekly free lunch club and daily free barista coffees (in office)
- All. The. Fun. Regular awesome socials
