Senior Customer Success Operations Manager
MagicSchool AIRemote
Posted May 4, 2026
Full Time
About the Company
MagicSchool AI is a leading generative AI platform focused on education, providing educators with AI-driven support to reduce burnout and enhance efficiency. Committed to responsible AI use, the company creates transformative learning experiences that equip students with essential skills for future work.
Job Description
Join MagicSchool as a Senior Customer Success Operations Manager to own and scale the analytical, planning, and systems infrastructure of the CS organization. Drive measurable improvements in retention visibility, leadership decision-making, and cross-functional execution.
Requirements
- Reliable, Scalable CS Systems: Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption
- Renewal & Partner Program Infrastructure: Own the design and execution of complex, cross-functional systems projects
- Data Visibility That Drives Decisions: Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance
- Leading Cross-Functional Programs That Land: Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability
Benefits
- Unlimited time off
- Choice of employer-paid health insurance plans
- Generous stock options
- 401k match & monthly wellness stipend
