Senior Customer Delivery Specialist – West Coast (United States)

Magnet Forensics is a global leader in the development of digital investigative software. The company is looking for a Senior Customer Delivery Specialist to lead complex customer onboarding engagements and drive strategic adoption initiatives with management.

Requirements

• 3-6 years of experience in a customer-facing role (technical support, onboarding, training, or customer success)
• B.S. Computer Science or equivalent field
• Familiarity with Elasticsearch and Kibana
• Basic technical troubleshooting skills and willingness to learn complex software products
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Collaborative mindset and eagerness to learn
• Ability to prioritize and manage multiple customer engagements simultaneously
• Passion for technology and helping customers succeed

Benefits

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits