Magnet Forensics is a global leader in the development of digital investigative software. The company is looking for a Senior Customer Delivery Specialist to lead complex customer onboarding engagements and drive strategic adoption initiatives with management.
Requirements
- 3-6 years of experience in a customer-facing role (technical support, onboarding, training, or customer success)
- B.S. Computer Science or equivalent field
- Familiarity with Elasticsearch and Kibana
- Basic technical troubleshooting skills and willingness to learn complex software products
- Strong written and verbal communication skills
- Ability to explain technical concepts to non-technical users
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Collaborative mindset and eagerness to learn
- Ability to prioritize and manage multiple customer engagements simultaneously
- Passion for technology and helping customers succeed
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits