Customer Support Specialist

We are seeking a Customer Support Specialist to join our team at Mahoney Environmental. The ideal candidate will be responsible for handling inbound calls, resolving customer requests, and maintaining customer relationships. The position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements

• Professionally handle 50-60 inbound calls for multiple lines of service
• Assist and resolve customer requests and inquiries
• Maintain and retain existing customers with an opportunity to grow the business
• Assist with data entry, reports, and other assignments to support our sales team
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues
• Create work order requests and email proper groups based on priority issues
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns
• Other duties as assigned

Benefits

• Medical Insurance
• Paid Time Off
• 401(k) Matching
• Retirement Plan