Lead Intake/Access Case Manager

The Lead Intake/Access Case Manager supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person.

Requirements

• Answer calls for information regarding The Salvation Army's assistance programs and other community resources.
• Focus on triaging, VISPDATs, and providing assistance as needed.
• Assess needs and identify resources to establish individual case plans.
• Connect qualified candidates with their appropriate partner agency.
• Provide tailored case management and financial assistance when appropriate.
• Document calls accurately utilizing a computerized internal database.
• Record and track assistance in HMIS according to HUD standards.
• Complete all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources.
• Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)